Improving Peoples Working Lives Pt2


Just received a email from Someone from our computer suppliers at work (note I've blanked incriminating evidence out with asterisk but if you concentrate your mind power on it you maybe able to conjure up some sort of x-ray vision but for pixels and see through to what was there before):

From: *********@**** [mailto:********@*******]
Sent: 28 November 2005 15:28
To: Will
Subject:

Hi Will,

My name is *********, I am a Team Leader with ********. You may recall completing a customer satisfaction survey recently relating to an issue with your Hard Drive - Case Reference ***********.

Thanks for completing the survey - the information it contains is important to help us improve the level of service we provide. Unfortunately it appears that you were not satisfied with the level of service delivered to you and I was hoping to take a few moments of your time to understand better the issues you encountered. I would be grateful if you could call me on ********* dial ***** direct to me. Alternatively please reply to this mail with a time that suits you for me to call.

Many thanks for your time Will.

**************
Business Support Team Leader

I thought this poor person sounds rather down in the dumps with a boring job listening to complaints all day so I replied back with something I hope may of cheered them up a bit

Hi ********,

I do recall filling out the satisfaction survey. Although it would appear I wasn't paying full attention to it at the time, maybe I filled it while waiting for a program to finish installing or maybe I'd just finished a Friday pub liquid lunch or some other reason why I wasn't paying it my full attention.
Whatever the reason it would appear I marked a wrong box somewhere as I was in fact happy with your chap on the phone and the whole service you provided and indeed it seemed to operate slicker then a greased weasel.
If you would still like to discuss this then please reply to this email and let me know.

Thanks

Will